Privacy Protection Agreement
Welcome to this website. This website is operated by Audiowell Robotics Co., Ltd. (hereinafter referred to as "We" or "Us"). This website respects and protects the personal privacy rights of all users (hereinafter referred to as "You") of this website's services, strictly adheres to relevant laws and regulations such as the Civil Code of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, and the Personal Information Protection Law of the People's Republic of China, and handles your personal information in accordance with the principles of legality, legitimacy, necessity, and good faith.
This agreement is intended to clearly explain to you how this website collects, uses, stores, and protects your personal information when you use services that require the submission of personal information (including but not limited to information registration, business inquiries, account registration, etc.), as well as the rights you are entitled to. Before submitting your personal information, please read and fully understand all the contents of this agreement. Once you submit your personal information, you will be deemed to have read, understood, and agreed to all the terms of this agreement. If you do not agree to this agreement, please do not submit any personal information.
1. Definitions and Scope
1.1 Personal Information
Refers to information recorded by electronic or other means that can, alone or in combination with other information, identify the identity of a specific natural person or reflect the activities of a specific natural person. The main personal information collected by this website includes the name, mobile phone number, and company name that you voluntarily submit, as well as auxiliary information related to you generated during your use of this website's services (such as submission time). Among these, mobile phone numbers belong to sensitive personal information. Once leaked, illegally provided, or misused, it may endanger your personal and property safety. This website will implement additional stringent protective measures.
1.2 Scope of Application
This agreement applies only to the collection, use, storage, and protection of your personal information submitted on the personal information collection page of this website. It does not apply to any third-party services, nor does it apply to service content on this website that is explicitly marked as outside the scope of this agreement.
2. Collection of Personal Information
2.1 Purpose of Collection
This website collects your personal information solely for the following clear, reasonable purposes directly related to the services provided by this website, adopting the method with the least impact on your rights and interests:
To provide you with the relevant services you require (such as business liaison, inquiry responses, feedback handling, service notifications, etc.) and ensure the smooth progress of services;
To verify the authenticity of your identity information, ensure service security, and guard against risks such as false information submission and malicious operations;
To optimize the quality of this website's services, analyze user usage, and improve page experience and service efficiency (personal information will be anonymized during analysis and will not identify specific individuals);
To comply with relevant laws and regulations and fulfill legal obligations such as information retention and compliance verification.
2.2 Content of Collection
This website only collects the personal information necessary to achieve the aforementioned purposes and does not engage in excessive collection. The specific content collected is as follows:
Personal Information: Name, mobile phone number, company name, email address, address (this information is necessary to provide you with services such as business liaison, inquiry responses, and feedback handling);
Auxiliary Information: When you submit personal information, this website will automatically collect your submission time. Such information is used only for service security verification and technical optimization and is not used to identify your personal identity.
2.3 Methods of Collection
This website collects your personal information only through the following legal methods:
Voluntary Submission by You: By voluntarily filling in and submitting your name, mobile phone number, company name, email address, and address on the personal information collection page of this website. The personal information you submit in the "Please leave a message" window under "Online Consultation" is collected and stored by our entrusted party, Beijing Baidu Netcom Technology Co., Ltd., via the Aifanfan CRM software. We have entered into an agreement with the entrusted party, who has committed to strictly keeping your information confidential and taking measures to protect its security.
Automatic Collection: Automatically obtained through the website's technical means during your information submission process, as mentioned above for auxiliary information, without requiring any additional action from you.
This website will not collect your personal information through misleading, fraudulent, or coercive means, nor will it hide the collection purpose or scope.
3. Use of Personal Information
This website uses your personal information strictly following the "purpose limitation" principle, only within the scope of the collection purposes agreed upon in this agreement, and will not exceed the purpose scope for unauthorized use. Specific usage scenarios are as follows:
Based on the information you submitted, to provide you with service progress updates, respond to inquiries, and send service notifications related to you (such as business liaison reminders);
Using your mobile phone number for identity verification, such as sending verification codes to confirm the submission is your own operation, to prevent the risk of information leakage;
Associating your name and company name with your mobile phone number to complete the business liaison, demand processing, and other services you require;
Analyzing the collected auxiliary information to optimize the loading speed, compatibility, etc., of this website's personal information collection page, thereby improving your user experience;
Within the scope required by laws and regulations, for compliance verification, information retention, dispute resolution, etc.
If this website needs to use your personal information for purposes beyond those agreed in this agreement, we will notify you in advance through prominent means (such as page pop-ups, SMS notifications, etc.) and will only use it after obtaining your explicit consent.
4. Storage and Protection of Personal Information
4.1 Storage Methods and Duration
This website will strictly store your personal information in accordance with relevant laws and regulations such as the Personal Information Protection Law. We store your personal information on servers located within the territory of the People's Republic of China. With your consent and in compliance with relevant laws and regulations, we may store your personal information on servers located in Hong Kong, China.
The storage period strictly follows the "minimum necessary" principle: we store your personal information for the period necessary to achieve the collection purposes stated in this agreement; when the service terminates, the collection purpose is achieved, or the storage period stipulated by laws and regulations expires, this website will promptly delete or anonymize your personal information (anonymized information cannot identify specific individuals and can be used for statistical analysis, etc.).
4.2 Security Protection Measures
As the personal information processor, this website will implement security protection measures that meet industry standards for your personal information, making every effort to prevent risks such as information leakage, loss, alteration, and misuse, and to ensure the security of your personal information:
Technical Safeguards: Using encryption technologies (e.g., SSL encryption) to transmit and store the personal information you submit, preventing information from being stolen or tampered with during transmission and storage; deploying security devices such as firewalls and intrusion detection systems to guard against network attacks;
Administrative Safeguards: Establishing strict personal information management systems, clarifying the information processing authority of personnel in various positions, conducting security training and confidentiality assessments for employees who handle personal information, and strictly prohibiting employees from privately viewing, leaking, or disseminating your personal information;
Emergency Response: Developing an emergency response plan for personal information security incidents. In the event of a security incident such as a personal information leak or loss, we will immediately activate the emergency plan, take remedial measures, promptly notify you as required by laws and regulations, and report to relevant regulatory authorities.
Please note that despite the aforementioned security protection measures adopted by this website, due to objective factors such as the openness of network transmission and the limitations of technological development, the risk of personal information leakage cannot be completely eliminated. If your personal information is leaked due to reasons not attributable to this website, such as force majeure or third-party attacks, this website shall not be held liable, but will actively cooperate with you and relevant authorities in handling the situation.
5. Sharing, Transfer, and Public Disclosure of Personal Information
This website strictly protects your personal information. Without your explicit consent, we will never share, transfer, or publicly disclose your personal information to any third party, unless it falls under the following statutory or agreed circumstances:
As required by laws, administrative regulations, or lawful requests from judicial or administrative authorities;
Where it is necessary to protect the legitimate rights and interests of this website, safeguard public interest, or prevent the infringement of your legitimate rights and interests;
Where you have explicitly consented to the sharing or transfer (this website will clearly inform you of the third party's name, purpose, scope, etc., before obtaining your consent);
Where the personal information to be shared, transferred, or publicly disclosed has been anonymized and cannot identify a specific individual (such information does not constitute personal information and can be used for statistical analysis, collaborative research, etc.).
If this website cooperates with a third party to provide services and needs to share your personal information, we will enter into a strict confidentiality agreement with the third party, clarifying the third party's information protection obligations, requiring the third party to use your personal information only within the scope of the cooperation purpose, and supervising the third party's information processing activities to ensure the security of your personal information.
6. Your Rights
According to relevant laws and regulations, you have the following rights regarding the personal information you have submitted. This website will facilitate the exercise of your rights:
Right of Access: You have the right to access the personal information you have submitted (including name, mobile phone number, company name, etc.) at any time. You can submit an access request to this website through the contact information provided in this agreement (see Article 8). This website will respond within 15 working days and provide the relevant information;
Right to Rectification: If you find that the personal information you submitted contains errors (e.g., incorrect name, changed mobile phone number), you have the right to request this website to make corrections. You can submit a rectification request through the contact information specified in Article 8. After verification, this website will complete the correction within 15 working days;
Right to Deletion: Under circumstances stipulated by laws and regulations (e.g., the collection purpose has been achieved, the service has been terminated), you have the right to request this website to delete your personal information. You can submit a deletion request through the contact information specified in Article 8. After verification, this website will complete the deletion within 15 working days (except where retention is required by laws and regulations);
Right to Withdraw Consent: You have the right to withdraw your consent to this website's collection and use of your personal information. After withdrawal of consent, this website will immediately stop collecting and using your personal information, but this will not affect the legality of information processing activities completed previously based on your consent, nor will it affect the services you have already received prior to withdrawing consent;
Right to Complain and Report: If you believe that this website's personal information processing activities violate this agreement or relevant laws and regulations, you have the right to lodge a complaint or report with this website, or to complain to relevant regulatory authorities.
To ensure the security of your rights, when this website receives your aforementioned requests, we may require you to provide necessary identity verification information (e.g., mobile phone verification code). After verifying your identity, we will proceed with the relevant matters to prevent others from impersonating you to exercise rights.
7. Agreement Updates and Notifications
As relevant laws and regulations are updated and this website's services are optimized, this agreement may be revised. The revised agreement will be displayed prominently on the personal information collection page of this website for a period of not less than 7 working days.
If the revised agreement involves significant changes to your rights and interests (e.g., expansion of collection scope, change of usage purpose), this website will notify you through additional means (e.g., SMS, pop-up reminders). You can review the revised content during the display period. If you continue to submit personal information after the agreement is revised, you will be deemed to have read, understood, and agreed to the revised agreement. If you do not agree to the revised agreement, you may stop submitting personal information and contact this website to delete any personal information already submitted.
8. Contact Information
If you have any questions or comments regarding this agreement, or need to exercise the rights stipulated in Article 6, or wish to report related issues, you can contact this website through the following methods:
Telephone: 020-87371363
Email: inquire@audiowell.com
Address: No. 4, Yinping Road 3rd Street, Shatou Street, Panyu District, Guangzhou, Guangdong, China
This website will respond promptly upon receiving your contact. General issues will be resolved within 7 working days, and complex issues will receive a response with proposed handling within 15 working days.
9. Disclaimer
Under the following circumstances, this website shall not bear any responsibility related to personal information processing:
You voluntarily disclose or share your personal information with a third party, resulting in information leakage;
Personal information leakage or loss caused by your own operational errors (e.g., leaking verification codes, submitting incorrect information, etc.);
Personal information leakage not caused by the fault of this website (e.g., force majeure, third-party attacks, illegal collection by third parties, etc.);
The personal information you submitted is itself untrue or incomplete, resulting in this website's inability to provide services normally or problems in information processing;
Other disclaimable circumstances stipulated by laws and regulations.
10. Miscellaneous
This agreement shall take effect from the date you submit your personal information and remain valid until your personal information is deleted or anonymized.
The conclusion, performance, interpretation, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China. Any dispute arising between you and this website regarding this agreement shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to bring a lawsuit to the competent people's court where the operating entity of this website is located.
Matters not covered in this agreement shall be handled in accordance with relevant laws and regulations.
Website Operator: Audiowell Robotics Co., Ltd.
Website Technical Support Provider: Shenzhen Yibaixun Technology Co., Ltd.
Agreement Effective Date: January 30, 2026
